Hitclup Terms & Conditions – Your Complete Guide to Using the Platform

1 General Terms

Hitclup (hitclup.wine) is an international online gaming and betting platform. By accessing this website or its associated mobile application, you are deemed to have agreed to the following Terms and Conditions.

It is your responsibility to read these Terms and Conditions in full before accessing Hitclup or using any of its services. If you do not agree with any part of these Terms, please refrain from using this platform.

These terms and conditions are available in both English and Bengali. In the event of any conflict, the English version shall prevail. The Bengali translation is provided for the convenience of our Bangladeshi users.

• These Terms and Conditions constitute a legally binding agreement between Hitclup and the user.
• Hitclup reserves the right to amend these Terms and Conditions at any time.
• Continued use of the platform after updated Terms are published will be considered acceptance of those changes.
• Hitclup may restrict or suspend services in certain regions in accordance with local laws.

2 Account Registration & Eligibility

To open an account on Hitclup, you must meet certain requirements. These are in place to protect users and ensure platform security.

• You must be at least 18 years of age at the time of registration – no exceptions.
• Each person may hold only one account. Creating multiple accounts may result in all associated accounts being suspended.
• All information provided at registration must be accurate and truthful. Providing false information may result in your account being closed at any time.
• Hitclup may request a copy of your national ID or passport at any time for identity verification.
• Accounts may not be operated on behalf of or funded by a third party.
• Your account password and login credentials must be kept strictly confidential at all times.

3 Deposit & Withdrawal Rules

Hitclup supports popular Bangladeshi payment methods including Mobile Pay, Nagad, and Rocket. The following rules must be strictly followed for all transactions.

• Deposits may only be made using registered payment methods.
• Withdrawals will always be processed through the same payment method used for the original deposit.
• The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.
• KYC (Know Your Customer) verification may be required before a withdrawal can be processed.
• Hitclup reserves the right to place a hold on withdrawals in the event of suspicious transactions.
• Deposits from third-party accounts are not accepted and will be refunded.
• Money laundering or the use of funds from illegal sources is strictly prohibited.

Deposits are typically credited instantly. Withdrawals are processed within 24 hours, though most are completed within 5–15 minutes.

4 Bonus & Promotion Terms

Hitclup offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

• The welcome bonus is available to new members only and applies to the first deposit, one time only.
• All bonuses are subject to wagering requirements — typically 20x to 30x the bonus amount.
• While a bonus is active, bets may only be placed on designated games.
• All wagering requirements must be met in full before any winnings earned from a bonus can be withdrawn.
• Bonus codes are single-use only.
• Hitclup reserves the right to modify or cancel any bonus offer without prior notice.
• If bonus abuse or fraudulent use is detected, the bonus and any associated winnings will be voided.

5 Gaming Rules

All games on Hitclup operate in accordance with international gaming standards. Each game has its own set of rules, which can be found within the game's interface.

• All games use an RNG (Random Number Generator) that is audited by a third party.
• All game outcomes are entirely random and cannot be manipulated by anyone.
• If a game is interrupted due to a technical error, that round may be voided.
• Once a bet amount is confirmed, it cannot be changed.
• The dealer's decision is final in all Live Casino games.
• Only official match results will be counted for Sports Betting.

Any disputes regarding game outcomes must be raised with the support team within 48 hours. Claims submitted after this period will not be accepted.

6 Prohibited Activities

Certain activities are strictly prohibited to ensure the fair operation of the Hitclup platform and the safety of all users. Anyone found in violation will face strict action.

• Creating multiple accounts under the same identity.
• Abusing the bonus system or engaging in bonus hunting.
• Using any bot, software, or automated system to play games.
• Colluding with other users to manipulate game outcomes.
• Using funds obtained through money laundering or from illegal sources.
• Intentionally exploiting any vulnerability or bug in the platform.
• Harassing or threatening other users.

7 Account Closure & Suspension

Hitclup reserves the right to suspend or close any account for any reason, though this action is typically taken under the following circumstances.

• For violation of the terms.
• Failure to complete identity verification.
• Evidence of suspicious transactions or fraudulent activity is found.
• At your own request (self-exclusion).
• Due to extended inactivity (more than 12 months).

You can suspend or permanently close your account at any time by emailing our support team.

You will be given the opportunity to withdraw your balance before account closure, unless it has been forfeited due to a breach of these Terms.

8 Responsible Gaming

Hitclup believes gaming should be a source of entertainment, not addiction or harm. To that end, we have a number of protective measures in place.

• Option to set your own daily, weekly, and monthly deposit limits.
• An option to take a break from gaming for a set period of time.
• Option for permanent self-exclusion.
• Option to set session time limits.
• Access to your gaming history and spending reports.

If you feel that gaming is causing problems for you or your family, please reach out to our Responsible Gaming Page or contact our support team.

9 Privacy Policy

Protecting your personal data is one of Hitclup's top priorities. Our detailed Privacy Policy outlines how we collect, store, and use your information.

• Your personal information is never sold to third parties.
• Your data is used solely for service improvement and legal compliance purposes.
• All data is secured with SSL encryption.
• You may request to update or delete your personal data at any time.

For more details, visit our Privacy Policy page here.

10 Dispute Resolution

Any dispute between Hitclup and a user will first be addressed through direct discussion.

• All complaints must first be submitted to the support team.
• The support team will respond within a maximum of 7 business days.
• If a satisfactory resolution cannot be reached, third-party mediation is available.
• Technical game error complaints must be submitted within 48 hours.

11 Changes to Terms & Conditions

Hitclup reserves the right to modify these Terms and Conditions at any time. Any changes will be reflected by an updated date on this page, and users will be notified via email or an in-platform notification for significant updates.

Continued use of the platform after updated terms take effect will be considered your acceptance of the new terms.

12 Contact

If you have any questions or concerns about these terms and conditions, please get in touch with us.

• Email: support@hitclup.wine
• Live Chat: Click the chat button at the bottom right of any page on the platform.
• Support hours: 7 days a week, 24 hours a day.

Our support team is available in Bengali, so feel free to reach out with any issues.